What’s On Banff Membership Benefits and Terms
Explore What's On Banff paid membership benefits, including Ask Jill, 20% off trip planning services and a free PDF guide, plus billing and cancellation terms.
Our paid membership gives you personal help with your trip planning, alongside the free What’s On Banff newsletter.
What’s included
- Ask Jill: Email me your planning questions about Banff, Jasper, Yoho and Kootenay National Parks, and nearby Canmore.
- 20% off our trip planning services.
- A free copy of "Banff Without the Big Hikes", our PDF guide.
Membership is available with monthly or annual billing options. Both options include the same benefits and renew automatically unless cancelled.
Ask Jill: Fair-use policy
Ask Jill is designed for occasional, reasonably straightforward planning questions, such as choosing a shuttle, deciding between activities or finding a suitable area to stay.
There’s no fixed limit on questions. However, it doesn’t include reviewing complete itineraries, researching extensive lists of options or planning an entire trip by email. For more detailed help, you can use your member discount on a consultation or custom itinerary.
If usage becomes excessive or falls outside this scope, I may limit the number, frequency or complexity of questions to keep the service manageable for everyone. If that happens, I’ll explain and suggest a suitable alternative where possible.
I normally reply within three working days. Response times aren’t guaranteed, and Ask Jill isn’t an urgent or real-time travel assistance service.
If we make significant changes to the fair-use policy, we’ll let members know.
Managing your membership
You can cancel anytime through your account on our website. Your paid benefits, including Ask Jill, continue until the end of your current billing period.